Fantasy Cricket Play Now's Cancellation & Refund Policy
We aim to provide a smooth and enjoyable experience for our users. However, we recognize that certain situations may require contest cancellations or refund requests. This policy outlines the conditions under which cancellations and refunds are processed.
1. User-Initiated Contest Cancellation
- **Before Contest Starts:** Users may cancel their participation within the allowed time frame, as specified on the contest details page. A successful cancellation will result in a full refund of the entry fee to the user’s account balance. - **After Contest Starts:** Once a contest begins, cancellations are no longer permitted. Entry fees are non-refundable as they contribute to contest outcomes based on real-life player performances.
2. Contest Cancellation by Fantasy Cricket Play Now
- **Insufficient Participants:** If a contest does not reach the required number of participants, Fantasy Cricket Play Now reserves the right to cancel it. In such cases, entry fees will be fully refunded. - **Technical or Operational Issues:** In the event of technical failures, server downtime, or unforeseen circumstances affecting fair play, the contest may be canceled. Participants will be notified, and entry fees will be refunded. - **Rule Violations:** If a contest is canceled due to breaches of our Fair Play Policy, refunds may not be issued to users found violating the rules.
3. Refund Policy
Refunds are processed under the following conditions:
- Contests canceled by Fantasy Cricket Play Now. - User-initiated cancellations before the contest starts. - Billing or transaction errors.
**Refund Process:** Refunds will be credited back to the user’s Fantasy Cricket Play Now account balance. Users can use the balance for future contest entries or request a withdrawal per our withdrawal policy.
**Non-Refundable Scenarios:** - Disqualification due to rule violations. - Losses resulting from in-game performance. - Refund requests submitted after the contest has started or concluded.
4. Withdrawal of Account Balance
- **Withdrawal Requests:** Users can request a withdrawal of their account balance, subject to the minimum withdrawal amount specified on the platform. Funds will be transferred to the registered payment method. - **Processing Time:** Withdrawals are typically processed within 3-5 business days, though processing times may vary depending on the payment provider. - **Transaction Fees:** Withdrawal requests may be subject to processing fees, which will be clearly communicated during the request process.
5. How to Request a Cancellation or Refund
- **Contact Support:** Users wishing to cancel a contest entry or request a refund must reach out to our support team at [email protected]. Please provide relevant details, including your account information and the contest details. - **Review Process:** All refund and cancellation requests will be reviewed within 24-48 hours. Additional details may be required to process your request.
6. Policy Updates
Fantasy Cricket Play Now reserves the right to update this Cancellation & Refund Policy at any time. Users will be notified of significant changes, and updates will be posted on this page. Continued use of our services after any modifications constitutes acceptance of the revised policy.
7. Contact Us
For any questions or concerns about our Cancellation & Refund Policy, please contact us at [email protected].